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VLT Cashier/Bartender

  • Canad Inns

  • Winnipeg, MB

  • Posting Date: Jul 13, 2021

  • Expiry Date: Jan 09, 2022

  • Job ID: 22950

Expired FEATURED SPONSORED Part time Customer Service Food Services

Job Description

Areas of Responsibility:

¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

¨ Performs other duties as required to provide Canad Four Star Service

¨ Provides prompt, quality service to the guest by preparing beverages and serving guests in accordance with Canad Inns standards

Bartender duties

¨ Provides service to guest by suggesting a cocktail/wine or non-alcoholic beverages and upselling to premium products as appropriate

¨ Maintains par levels of beverages and glassware at all times; displays beverages in an attractive fashion

¨ Maintains cleanliness of bar at all times

¨ Maintains knowledge of bar inventory and wine selection to respond properly to customer questions

¨ Demonstrates a thorough knowledge of beverage recipes and mixing procedures

¨ All other duties as required

¨ Adheres to legal and/or Canad Inns policies and standards

¨ Understands and follows the laws and guidelines for beverage service VLT Cashier duties

¨ Handles cash, checks and/or credit cards in accordance with Canad Inns policies

¨ Records accurate consumption at the end of each function and reports to supervisor

¨ Obtain and count an accurate float from the previous Bartender or Manager;

¨ Follow all Cash handling procedures at all times

¨ Empty VLTs periodically and /or as required;

¨ Shut off VLTs and lights at the end of every shift;

¨ Drop the daily /nightly deposit in the secure safe at the end of every shift;

¨ Return keys to the Manager;

¨ Lock doors, ensure no one is left in the room after hours;

¨ Anticipate and assist Bartenders to avoid customer wait times for customers and guests

¨ Count float periodically to ensure accuracy; if you have a discrepancy, notify a Manager immediately.

¨ Ensure work area is clean at all times;

¨ Greet each guest politely;

¨ Keep a well-maintained stock of cash, to allow for quick large pay-outs;

¨ Page management, when necessary, to complete cash transfers/transactions;

¨ Remain visible and accessible to all guests;

¨ Act as a positive spokesperson for Canad Inns Destination Centres;

¨ Assume accountability and responsibility of all duties as assigned by management;

¨ Learn venue hours of operation, specials, features and promotions;

¨ Operate a cash register and all processes of payment;

Success Factors:

Focus On the Guest… Seek to understand the guest, internal and external guest and meet and exceed the needs of both the guest and the company.

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.

Apply Professional, Product, or Technical Expertise…Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.

Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.

Key Skills and Requirements:

Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.

Upselling… Know the available products and services and suggest alternatives.

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