Aduio/Appeals Clerk

Job Information

Job Requisition ID: 28665

Ministry: Justice & Solicitor General

Location: Calgary

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Wage

Scope: Open Competition

Closing Date: May 31, 2022

Classification: Subsidiary 01B 3625 Administrative Support 5

About Us

Alberta Justice and Solicitor General supports the government’s priority of investing in families and communities. The ministry works in partnership with Albertans to promote safe, secure communities and is committed to working with partners and stakeholders to facilitate an accessible, effective and innovative justice system in Alberta. Further information about the ministry is available at:

Role

Reporting to the Team Lead of Transcript Management Services, Court and Justice Services division, you will play a key role in:

• Reviewing incoming transcript orders and ensuring all required information has been submitted by external and internal clients through Alberta’s Transcripts Digital Services online platform;
• Assigning new transcript orders to outside, contracted transcribers;
• Answering a variety of questions from clients by email and sometimes by phone;
• Managing workflow of transcripts sent for judicial review (also known internally as reasons for judgment);
• Reviewing transcripts before they are released to clients;
• Taking on other operational duties, such as preparing appeal records, scheduling court reporters for QB criminal trials, preparing copies of audio files for external clients, assisting with accounting, etc.

You must have the ability to build and maintain relationships with judges and judicial assistants, external clients (e.g. Crown prosecutors, lawyers, members of the public), court staff, supervisors and managers at Provincial Court, Court of Queen’s Bench, and Court of Appeal, as well as Court Technology Services.

When ordering transcripts, clients can select from four different turnaround times: 2, 5 and 10 business days, or 30 calendar days. As a result, teamwork, high productivity, accuracy and attention to detail are requirements for this position. As an Audio Clerk you must also demonstrate a customer service orientation and demonstrate an ability to navigate, with tact and professionalism, a wide variety of situations that may arise.

Prior to the pandemic, TMS averaged approximately 24,000 transcript orders per year.

You must be able to adapt and respond to what is often a shifting, high workload, deadline-driven environment.

You must exhibit strong communications skills, including writing and responding to emails. Time management and organizational skills are essential to being an effective Audio Clerk.

In this role, you will need to exercise sound judgment and problem-solving skills; investigate stakeholder concerns and complaints; work closely with teammates in TMS; and adapt to changes (e.g. new software applications, changes in internal procedures and policies).

Individuals who enjoy learning and cross-training will be welcome additions to the TMS team. The ability to adapt to change, identify areas for improvement, and support teammates are important qualities in this role. In addition, contributing to a positive work environment is a valued trait.

Qualifications

A high school diploma and three years related experiences.

Preference will be given to those with the following:

• Relevant post-secondary education.
• Individuals who have worked in the Alberta courts system and the Justice and Solicitor General ministry.
• Proficiency using Microsoft Office software.
• Experience using various FTR software applications employed in Alberta courts for digital audio recordings; CASES; JOIN.

Equivalencies will be considered on the basis of one year of directly related experience for one year of education or one year of education for one year of experience.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:

SYSTEMS THINKING
By keeping the whole picture in mind, we are more likely to create innovative and sustainable solutions.

DEVELOP NETWORKS
The complexity of issues that we are dealing with requires input from a wide range of internal and external stakeholders. Therefore, having a wide range of connections is critically important to finding the best solutions for Albertans.

DRIVE FOR RESULTS
Driving for results will help us achieve organizational goals within the context of striving for excellence. We all need to take ownership of understanding and achieving results whether as an individual or as a part of a team.

CREATIVE PROBLEM SOLVING
Combining different approaches and perspectives as we think through issues helps us reach the best solution and ensures we are continually making decisions that meet the needs of Albertans

Salary

$1,861.71– $2,279.37 bi-weekly ($48,591 - $59,492 annually)

Notes

Hours of Work:
7.25 hours / 36.25 hours a week.

Term of Employment:
This is a full-time wage position to March 31st 2023.

Location:
Calgary Courts Centre (601, 5th Street SW)

Additional Information:

Successful candidates will be required to undergo security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Optional: Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service –
• Pension plans:
  • Public Service Pension Plan (PSPP) –
  • Management Employees Pension Plan (MEPP) –
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements

Research Alberta Public Service Careers tool –

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Kristen Dobri at kristen.dobri@gov.ab.ca

If this competition is closed as per the closing date noted above, please continue to check