Records Business Analyst

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

JOB DESCRIPTION
Duties:

• Conduct business records management systems analysis by: researching and gathering current

state and requirements from business.

• Perform systems needs and gap analysis; preparing cost/benefit analyses and proposals to

persuade business to endorse the most appropriate technical and cost efficient solution

• Define scope, functional and non-functional requirements for new systems, system

enhancements or new system interfaces; documenting use cases and preparing test plans;
carrying out system and user acceptance testing; providing feedback to IT on converting business
records management requirements to technical requirements.

• Develop and update systems documentation related to records management classification,

system upgrades and records management workflows; and providing feedback to Project
Managers on resourcing, scheduling and cost estimates.

• Conduct business records management process analysis by: developing models of how

information assets relate to business processes; identifying and documenting records
management requirements, gaps and mitigation strategies; developing or revising records
management policies, guidelines and processes to support operational requirements; preparing
user documentation (such as instructions, manuals, reference guides)

• Develop and deliver training on records management processes and system functionality; and

cleaning/ reconciling records, files and other system implementation details.

• Participate in the development of tactical and strategic plans, business cases, approaches and

methods, and change management activities to implement business system and process
changes.

• Participate in post-implementation reviews by documenting lessons learned and following-up

with IT staff and businesses to ensure issues with new systems, system enhancements and
processes are identified and resolved to ensure the changes improve the efficiency and
effectiveness of records management.

• Research and conduct feasibility studies and pilots on emerging record management

technologies and methods for the Records Information Office (RIO) and client requests and
projects. Prepares reports on recommendations for RIO and client review.

• Monitor and advise management of changes in the organization’s business environment or

system projects and impacts on records management policies and processes.

• Perform quality control and audits of business records management systems and interfaces,

policies and processes to ensure compliance with corporate policies and standards and
legislation.

• Identify and recommend solutions to address areas of non-compliance and to enhance

operational efficiencies to business or technology owners.

• Perform duties of a minor nature related to the above duties that do not affect the rating of the

job.

• Conducts business analysis activities, such as: meeting with BC Hydro business clients to

identify their requirements and making recommendations to implement collaboration and
document management solutions to fit their needs. Persuades
clients to accept the most appropriate technical solution or course of action.

• Performs business and functional requirements analysis for specific work programs and projects

related to Site C automated solutions for archiving project records.

• Provides technical support to automated archiving solutions for small, medium and large Site C

apps/systems.

• Works closely with Technology teams and external counterparts to develop, identify and

implement automated solutions.

• Provides user training, system familiarization and on-going support; prepares documentation and

reference materials.

• Determines and implements governance policies/procedures/standards in discussion with

reporting manager and performs ongoing review of existing automated solutions to ensure
compliance.

• Maintains currency with automation, records and document management trends and

technologies through networking with other IT professionals, industry associations and vendors.
Communicates these developments back to internal stakeholders with specific context for BC
Hydro.

• Performs additional scope or duties related to electronic and physical records management and

archiving.

• Please note occasional travel to Fort St. John will be required in this role to attend meetings,

provide presentations, attend events, etc.

• Knowledge of various record management systems (such as FileNet) and interfaces between

systems.

• Strong computer skills in Microsoft applications (such as Word, Excel, PowerPoint and Outlook).

• Excellent customer service skills with the ability to support client needs and requests.

• Well-developed oral, written, presentation, facilitation and interpersonal communication skills.

• Well-developed research and analytical skills.

Skills, Knowledge and Abilities Required:

• Knowledge of record management, security and privacy policies, standards and processes and

retention schedules.

• Knowledge of the information lifecycle for electronic records and information asset classifications

(such as metadata, taxonomies, naming conventions).

• Knowledge of business process improvement and best practices.

• Knowledge of project management principles.

Ability to participate in business system and process analysis, proposal development and
consulting records management projects.

• Ability to prepare system design specifications and model solutions for record management

systems managing information assets in a variety of mediums/formats.

• Ability to prepare initial gap and cost/benefit analyses.

Ability to document/define functional and non-functional system requirements for records
management systems (such as FileNet) and interfaces.

• Ability to perform user acceptance testing.

• Ability to prepare instruction manuals, user guides and related documentation.

• Ability to conduct user level training and demonstrations of record management systems.

• Ability to identify and resolve issues related to non-compliance with records and security policies

and standards.

• Knowledge of various record management systems (such as FileNet) and interfaces between

systems.

• Strong computer skills in Microsoft applications (such as Word, Excel, PowerPoint and Outlook).

• Excellent customer service skills with the ability to support client needs and requests.

• Well-developed oral, written, presentation, facilitation and interpersonal communication skills.

• Well-developed research and analytical skills.

Qualifications:

• Bachelor’s Degree in Management Information Systems, Library Archives and Records

Management, Business Administration or Commerce (major in Computer Science or Business) or
an equivalent combination of education and related experience.

• 2 years of experience in a records management system solutions role during which experience

in system and process analysis has been gained.

• 1 year of FileNet experience considered an asset.

• Requires in-house training in records retention schedules, FileNet and other relevant BC Hydro

records management systems; or must be completed within six (6) months of starting in the job.

ADDITIONAL INFORMATION

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca

Please note occasional travel to Fort St. John will be required in this role to attend meetings,
provide presentations, attend events, etc.

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

All BC Hydro employees will be required to show proof of full Covid-19 vaccination.

Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week

HOW TO APPLY

Don't forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.

Date Posted: 2022-06-21 Closing Date: 2022-07-05