Part Time Roadside Assistance Call Taker

Part Time Member Service Representative

CAA is the leading member services organization in Atlantic Canada. With over 285,000 Members in Atlantic Canada, CAA has more than doubled our Membership base in the past 10 years.

We are currently seeking a mature, customer focused individual to join our Roadside Assistance Contact Centre in Saint John, This position is permanent part-time with a start date of July 4thfor 15-20 hours a week and includes evening and weekend work. We are open 7 day a week, 365 days a year with working hours from 6am to 11pm AST.

Duties:

• Answer inbound requests for Roadside Assistance.
• Dispatch calls to the service provider
• Answer general Membership inquiries.
• Clerical paperwork
• Other duties as required

Qualifications and Competencies:

• Preference for bilingual candidates (English/French). Candidates fluent in English only will be considered
• Committed to customer service and thrives in a team environment
• Strong communication and interpersonal skills
• Listening and problem-solving skills with high attention to detail
• Relevant customer service experience
• Working knowledge of computer applications and typing skills
• Ability to work under pressure
• Comfortable with repetitive routines
• Competency using Google Maps to pinpoint breakdown locations
• High school diploma or equivalent

We offer:

• Competitive compensation package with a premium for bilingualism (French/English) plus additional pay for stat holidays worked.
• Paid one on one Training
• Free Parking
• On-site Fitness Room
• Clean, professional environment

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Health and Safety

CAA Atlantic is committed to ensuring the health, safety, and wellbeing of our employees and only applicants who can provide proof of receiving two vaccines against Covid-19 will be considered for this position. An exemption and resulting accommodation may be provided to new employees who cannot be vaccinated based on grounds protected by applicable human rights legislation and medical documentation outlining a specific and recognized contraindication to a COVID-19 vaccine.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis).

This posting is available in alternate formats upon request.

Job Types: Part-time, Permanent
Part-time hours: 15-20 per week

Salary: $16.00-$16.92 per hour

Schedule:

• Evening shift
• Weekend availability