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Customer Solution Specialist

  • Rogers Communication

  • Kelowna, BC, Canada

  • Posting Date: Aug 22, 2022

  • Expiry Date: Feb 18, 2023

  • Job ID: 26470

Expired FEATURED SPONSORED Full time Customer Service General Business

Job Description

This is a Remote role which means you get to work from home!

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity:

Customer Service Consultant Fido

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

Let’s make your possible at Rogers.

Are you passionate about customer service and looking for the best team to join? Listen to this: We believe in challenging work, rewarding opportunities and giving back to our communities. We’re committed to investing in your development to unleash your potential so we can win as a team. We know that what makes you different makes us great. With us, your journey is filled with limitless possibilities and you can build the future you aspire.

Life at Fido – What’s in it for you
As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

  • Employee discounts to our products and services such as 50% on your wireless account.
  • Full benefits including our wealth accumulation plan that includes Rogers shares; you invest in our company and we match your contribution up to 50%, this is like receiving a bonus every pay!
  • Giving back to our community is a value at Fido: you get paid time off for volunteering
  • Your wellbeing is important to us: We have creative programs that focus on physical fitness like LIVX and Mental wellbeing providing you unlimited access to Headspace Premium for mindfulness training – and many more.
  • Are you part of an equity-seeking group? We have employee resource groups to continue to shape our culture of allyship. People of Colour, LGBTQ2S+, Indigenous Peoples, Person with Disabilities, and Women. Have other ideas? We want to hear it. We believe in Inclusion and Diversity.
  • Working from the comfort of your home until it is safe to come back to our amazing brand-new renovated office in downtown Montreal which includes a Gym, Cafeteria and much more.
  • Be part of the iconic Fido headquarters based in Montreal that offers extensive career opportunities in all lines of businesses.

If your friend thinks that:

  • You are friendly and empathic
  • You have great listening and communication skills both in French and English
  • You love helping others and solve problems
  • Change is something you embrace, and you are driven by a fast-paced environment
  • Learning new computer systems doesn’t scare you
  • Working a flexible schedule fits your lifestyle

…Send us you resume!

What You’ll Do
Our customers come first, and they inspire everything we do. As part of our team, you will be providing world-class customer service by connecting with our customers, analyzing their needs and offering customized solutions. You will be navigating through our systems to find the solutions and/or the products that best suit our customers and you will be speaking to different people from across Canada.

Are you up for the challenge and the fun? Available to start on September 12th 2022? Let’s talk. We want to get to know you and tell you more about this opportunity.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 300 - 400 1628 Dickson Avenue(1628), Kelowna, BC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 251521

Together, we'll make more possible, and these six shared values guide and define our work:

  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what’s right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Customer Experience

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