Duty Supervisor, Customer Service

Other Details: Reporting to Manager, Customer Service, Iqaluit

Level: Non-Bargaining

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

High School diploma or equivalent related work experience;
Two (2) years of previous experience;
Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred);
Demonstrated operational experience, including airport operations, load control, SMS (AQD), etc;
Commitment to excellent internal and external customer service;
Strong organization skills and ability to manage multiple priorities and deadlines;
Excellent interpersonal and communication skills (written and spoken);
Excellent leadership skills with the ability to coach, mentor and motivate;
Willingness and ability to travel
Experience supervising in a unionized environment (preferred);
Valid driver's license is required;
Ability to communicate in Inuktut a definite asset;
Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

Provides oversight to all flight operations and ensures airport operations are performed in accordance with regulatory, Company and customer requirements;
Responsible to ensure all airport employees are compliant for training (e.g. safety, regulatory, departmental, security, etc);
Coordination of and participation in the delivery of initial and recurrent training of employees;
Provides support functions including, but not limited to: scheduling/roster planning, overtime requirements, attendance management, timesheet/payroll review, uniform ordering/distribution, interviewing etc;
Participate in investigations and assessments related to safety occurrences;
Submit and review reports in regards to safety events;
Coordinates with other departments to ensure customer satisfaction and on time performance;
Conduct and/or coordinates new employee orientation and onboarding;
Coordinate customer invoicing for adhoc/third party services/equipment;
Responsible for compliance with Station Controls and Internal Audit Standards;
Scheduling, approval of payroll and time off requests;
Emergency Response Station Team Lead alternate;
Airline Operators Committee (AOC) alternate;
On-call after hours support as required;
Provide relief coverage / support in the same capacity as listed above for other stations (up to 20% of time)
Other duties as assigned.

Is this the job for you?

Apply in writing with a cover letter and résumé to:
Canadian North Human Resources Department
Email: recruit@canadiannorth.com
Fax: 613-254-6280

Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.