Student Receivables Clerk

Full Job Description

Faculty/Department Financial Services Unit Financial Services - Executive Reporting Services Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary Position Summary:
Reporting to the Student Receivables Supervisor, the main purpose of this position is to provide excellent customer service to students, staff and external parties.

Typical duties and responsibilities include:

• Serving Students at the front counter is an essential job duty;
• Processing student and external payments;
• Balancing cash, filing;
• Preparing deposits for the bank and processing refunds;
• Responding to inquiries regarding student accounts in person, via email and phone;
• Reconciling student accounts and verifying student status for Canada Student Loans;
• Entering Journal Vouchers and ARCS (Accounts Receivable Corrections) into Banner;
• Disbursing petty cash to departments as required;
• Preparing various types of written correspondence;
• Handling sponsoring agency inquiries;
• Assisting with external receivables;
• Bagging coin for deposit to the bank;
• Contacting students with delinquent accounts;
• Reconciling accounts with the Collection Agency;
• Maintaining confidential information; and,
• Other related duties as required.

Position Requirements Position Requirements:

• Grade 12 supplemented by the successful completion of a recognized business program with a preference in accounting;
• Three years of related experience;
• Demonstrated experience and advanced knowledge of accounting principles and procedures;
• Experience in reconciling student accounts; processing student payments and refunds; handling cash; preparing deposits; balancing cash; entering journal vouchers and ARCS;
• Proficient in MS Office Programs: Word, Excel and Outlook;
• Proficient with GroupWise calendar and email system or an equivalent system;
• Experience with Banner and Caspur reports or similar equivalent complex database systems;
• Excellent communication skills, both verbal and written; the ability to create, compose and edit a variety of materials with accuracy;
• Customer service focus is essential;
• Standing may be required on both a sustained basis, for up to 1.5 hour intervals and intermittently on a frequent basis;
• Ability to operate common office equipment including an adding machine, fax machine, photocopier, scanner, computer;
• An aptitude with numbers;
• Must have the ability to make sound judgments and adapt to new and challenging diverse situations while dealing with a large number of internal/external stakeholders (students, staff and external parties);
• Ability to organize workload with competing priorities and meet deadlines;
• Ability to establish and maintain effective working relationships with other staff and faculty;
• Ability to work as a team player;
• Ability to work under pressure and multi-task, while maintaining accuracy and attention to detail is essential;
• Ability to remain calm and pleasant when in a stressful situation; and,
• Ability to relate to a diverse cultural clientele.

Physical Demands Standing may be required on both a sustained basis, for up to 1.5 hour intervals and intermittently on a frequent basis; Pay Grade CUPE Phase 4 Salary Range $41,241.20 - $55,710.20 Annually Status Permanent Work Hours 8:00 to 4:30 Monday to Friday (As per Operational Services) Duration (if Term/Temporary) Full-Time/Part-Time Full Time Preference Posting Target Posting Not Targeted Additional Information