user support technician

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Troubleshoot and resolve technical problems
• Communicate technical problems, processes and solutions

Experience and specialization

Computer and technology knowledge

• Networking hardware
• Security software
• MS Office

Area of specialization

• Technical support

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads

Personal suitability

• Excellent oral communication
• Team player
• Ability to multitask
• Time management