Retail Supervisor

Evolution Whistler is a local and independently owned retail, rental and service shop specializing in bikes, skis, snowboards, as well as all the clothing and accessories you need to enjoy the mountains. We are currently recruiting for a Retail Supervisor for our busy store in the heart of Whistler village, British Columbia.

Job duties:

• Supervise, coordinate, schedule and assign duties to retail sales employees;
• Process payments, refunds and returns;
• Resolve any customer conflicts that arise;
• Be available for retail sales employees to clarify any issues and answer questions during the work shifts;
• Run weekly inventory reports, manually count the necessary constant stock items and compile weekly inventory re-order reports for the manager;
• Enter daily and weekly inventory orders received into the business POS system and print the price labels for the received product;
• Perform open and close procedures including cashing out the daily sales and creating the daily sales report, recording the cash-out information and depositing cash in the business safe;
• Train retail sales employees in job duties and company policies, and ensure these procedures are being strictly followed at all times;
• Provide technical information to customers and educate retail sales employees on the continuously updated technical parts of performance DH, Enduro and Trail bikes and of the Snowboard and Backcountry Equipment Evolution Whistler deals with;
• Assist with the recruitment of new staff;
• Ensure store displays, merchandising and signage is maintained in line with company standards,
• Set a positive example for the retail sales employees to follow regarding customer service, organization and complete and competent procedure execution;
• Answer customer emails throughout each shift on the business sales computer;
• Perform the job duties of a retail sales employee as required.

Job details:

• Wage: $22.00/hour
• Benefits: Whistler Blackcomb Bike Park pass and Whistler Blackcomb Winter Season pass
• Schedule: 40 hours per week
• Year-round, ongoing position
• Business address and location of employment: 8-4122 Village Green, Whistler, British Columbia, V8E 1G9
• Language of work: English

Requirements:

• Prior experience in customer service - minimum 6 months
• Prior experience in supervision of employees - minimum 6 months
• Technical knowledge of current DH, Enduro and Trail bikes and components
• Technical understanding of Snowboard equipment and gear
• Proper grammar for composing emails to customers.
• Be able to set a good example of being organized, a good listener, and a kind, friendly and knowledgeable customer service provider.

How to apply:

Interested applicants can send their cover letter and resume by email to info@evolutionwhistler.com or by mail to our business address given above.

We thank all interested applicants however only those selected for an interview will be contacted. Please no drop ins or phone calls.