Immigration Support Officer

Do you want to be part of a vibrant team working to attract a skilled workforce and support the economic benefits of immigration for Ontario? Then the Ministry of Labour, Immigration, Training and Skills Development has an exciting opportunity for you with the Ontario Immigrant Nominee Program.

Please Note: Two positions are Bilingual-French (French and English)

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• Support the processing of applications for nomination for permanent residence to the Ontario Immigrant Nominee Program.
• Review applications at intake to ensure all mandatory information and documentation has been provided.
• Conduct due diligence by authenticating and verifying applicant information to identify potential fraud or misrepresentation.
• Provide information on the program to a range of stakeholders including the public, applicants, their representatives and government and non-government agencies.

How do I qualify?

Mandatory

Advanced oral and written French for the bilingual positions.

Technical Knowledge:

• You have the ability to interpret and apply legislation, policies and guidelines governing the Ontario Immigrant Nominee Program.

Analytical and Problem-Solving Skills:

• You can review applications to the Ontario Immigrant Nominee Program streams for completeness and compliance with program criteria.
• You can authenticate applicant information by conducting verifications against government and non-government databases.
• You can conduct due diligence in the review and authentication process to identify irregularities in documents and unusual trends across applications as potential indicators of fraud or misrepresentation.
• You can compile data, metrics and trends from applications and conduct analysis based on compiled metrics.

Organizational Skills:

• You have organizational skills to process applications in accordance with established procedures and within prescribed timelines/standards.
• You demonstrate the ability to work independently to establish your own priorities.

Communication and Interpersonal Skills:

• You have the communication skills to provide information about complex program criteria and documentation, as required by the Ontario Immigrant Nominee Program.
• You are able to prepare routine and customized correspondence and record information in databases and tracking systems.
• You can identify complex issues and discuss options for resolution with team leads and managers.
• You have relationship building skills to participate on, and contribute to, project teams and working groups to develop, revise and implement program policy and operational guidelines.

Computer Skills:

• You have the ability to use case management operating systems; the Microsoft Suite of applications (particularly Word and Excel) and other spreadsheet programs to produce program materials/templates, develop and maintain tracking systems, and produce program reports.

Additional Information:

Address:

• 1 Temporary, duration up to 9 months, 400 University Ave, Toronto, Toronto Region, Criminal Record and Judicial Matters Check
• 1 Temporary, duration up to 12 months, 400 University Ave, Toronto, Toronto Region, Criminal Record and Judicial Matters Check
• 2 Bilingual Temporary, duration up to 12 months, 400 University Ave, Toronto, Toronto Region, Criminal Record and Judicial Matters Check

Compensation Group: Ontario Public Service Employees Union
Understanding the job ad - definitions Schedule: 3.7
Category: Administrative and Support Services
Posted on: Monday, October 3, 2022
Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-LB-187607/22(4)