IS Support Student

Build on your classroom knowledge through working with and learning from experienced industry professionals at one of Canada’s largest independent oil and gas producers. Working in Head Office in this world class company offers countless opportunities to advance your career in an atmosphere where teamwork, innovation and your expertise are valued. Join a company culture that fosters a fun working environment, developing meaningful relationships, and doing it right!

We are hiring for the following student positions (separate roles). When submitting your application you will have the chance to indicate which position(s) you would like to be considered for.

Key Accountabilities:

Contracts and Asset Management Student:

• Administration and audit of telecom billing, telecom off boarding, reimbursements
• Mobile device training and troubleshooting
• Maintaining asset records in the telecom database
• Taking Remedy cases and resolving customer issues
• Audit of internal cost code allocation for telco assets
• Administration of IS hardware and software procurement
• Software Asset Management tasks as required
• Execution of scheduled proactive infrastructure tasks

Deskside Support Student:

• Provide incident support and resolve application issues through troubleshooting
  Maintain and build positive relationships with customers and other IS members through regular communications and visits
• Provide project support to IS projects as required
• Detect and escalate issues to 3rd level support as required
• Meeting room support including video conferencing, and visualization and geoscience rooms
• Support tier one teams by applying your strong writing and documentation skills to the creation of knowledge base articles when new solutions are found.
• Android and iPhone support
• Maintain business relationships and resolve major issues as they arise at various field locations

Process Support Services Student:

• Monitor, report on, and improve IT processes
• Process design and maintenance according to ITIL using Visio and Word Processing tools
• Develop and run reports using Microsoft Power BI and Excel
• Analyze trends in data to understand the root cause, and clean up data to enable trending when necessary
• Train/Support other staff in these areas
• Build persuasive communications, ideally using infographics or visualizations

Other Details:

• Term length: 4, 8 or 12 months
• Term start: January or May
• Note, this posting is for a variety of positions - including full-time, part-time, and a combination of full-time and part-time opportunities. Please indicate your availability when completing the pre-screen questionnaire for this application.
• Work schedule:
  • Full time: 5 x 2, 8 HR
  • Part time: Max 20 hours per week
• Job location: Calgary, AB – Head Office
• Students will be responsible for finding their own accommodations during the work term. Note, candidates may be eligible for relocation assistance pursuant to Canadian Natural’s Student Relocation Policy

Skills & Qualifications:

• Currently enrolled in your 2nd, 3rd, or 4th year of an Information Systems diploma/degree program
• Hands-on experience with, and an understanding of, the Windows 10 operating systems including: file systems, permissions, services and registry structures. Server experience is also an asset.
• Experience with the following technology areas would be an asset:
  • Remote connection technologies including Citrix XenApp and XenDesktop
  • Hardware such as printers, scanners, laptops and peripheral devices
  • General Microsoft Office applications
  • Remedy or other Call Ticketing software
• Familiarity with:
  • Application architectures such as standalone and client-server
  • Web and remotely delivered applications
  • Networks and database systems including Oracle and Microsoft SQL
  • Wise Package Studio and MSI technology and/or VMware ThinApp with respect to scripting
  • Power BI, Excel, Remedy, Visio, Word, Oracle, SQL Developer or TOAD

Your application must include a cover letter, resume, and transcripts (in ONE PDF document).

Only the selected candidates will be contacted. This posting will close once a successful candidate has been selected

Why Canadian Natural?

CANADIAN NATURAL is a senior independent crude oil and natural gas exploration, development and production company based in Calgary, Alberta, Canada. Our strong, diversified asset base is comprised of a balanced portfolio of light, synthetic, and heavy crude oil and natural gas. Canadian Natural operates in Canada, the United Kingdom and Offshore Africa.

At Canadian Natural, we strive to live through our mission statement: "To develop people to work together to create value for the Company's shareholders by doing it right with fun and integrity." We are committed to a long-term presence in the communities where we operate. Our activities create value by providing employment, business development opportunities, revenues to governments that contribute to spending on goods and services, and essential resources for public services, including health, safety, education and training.

Over the last 30 years, we have grown from a Company with nine employees to over 10,000 employees. We have increased our production from approximately 400 BOE/d in 1989 to more than one million BOE/d today.

Safety is a core value at Canadian Natural. We conduct all of our operations in a way that identifies, minimizes and mitigates harm to the health and safety of employees, contractors, the public and the environment.

Canadian Natural Resources Limited - CNRL - is a publicly traded company on the TSX and NYSE as CNQ