Medical office assistant

Overview

Languages

English

Education

• Other trades certificate or diploma
• or equivalent experience

Experience

1 year to less than 2 years

Work setting

• Private sector

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Perform data entry
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Electronic medical records
• Electronic mail
• Spreadsheet
• MS Office
• Social Media

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Long term benefits

• Group insurance benefits